How quickly can you attend an emergency shutter breakdown?

ASR Roller Shutter runs a 24/7 emergency repair service with on-site diagnosis and repair stated within 2 hours for jammed shutters and motor breakdowns. Emergency calls go through a dedicated WhatsApp line.

Do you supply fire-rated roller shutters?

Yes. The range includes Bomba-certified fire-rated roller shutters in 2 hour and 4 hour ratings, alongside 1-hour, 2-hour and 4-hour options compliant with Jabatan Bomba requirements.

Can my existing manual shutter be converted to motorised?

Yes. The Motorization & Automation service upgrades manual shutters to motorised or automated systems, and a smart automation electric roller shutter kit with wireless remote control and anti-drop brake is available.

Which areas do you cover?

Work is carried out across Klang Valley, Selangor and nationwide in Malaysia. The workshop address is in Taman Intan, Klang, Selangor.

How do I get a price?

Send the Quick Service Request form on the home page or message on WhatsApp with the service or product you need and your location. Pricing is quoted per job.

Privacy Policy | ASR Global Solutions

Name: ASR Roller Shutter
Address: 45-B Jalan Batai Laut, Taman Intan, 41300 Klang, Selangor Darul Ehsan, Klang, Selangor, 41300, MY
Telephone: +60189688400

1. Introduction

Welcome to ASR Global Solutions (operating as ASR Global Solutions, "we", "our", or "us"). We are a premier roller shutter manufacturer, fabricator, and repair specialist located at 45-B Jalan Batai Laut, Taman Intan, 41300 Klang, Selangor Darul Ehsan, Malaysia.

We respect your privacy and are committed to safeguarding the personal information you share with us through our website (https://asrglobalsolutions.com), WhatsApp inquiries, phone consultations, and on-site visits. This Privacy Policy explains our practices regarding data collection, processing, and protection in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

We collect information that you voluntarily provide when engaging with our services, requesting a quotation, or contacting our support team:

Contact & Identification Details: Full name, telephone/WhatsApp number, and email address.
Service & Property Details: Physical site address, project location, premises type (commercial, industrial, or residential), roller shutter dimensions, preferred materials, and photos or videos sent for repair or installation assessments.
Communications Data: Inquiries, quotation requests, WhatsApp correspondence, and customer service requests.
Technical Data: Internet Protocol (IP) address, browser type, device details, operating system, and pages visited on our website to ensure site security and optimal performance.

3. How We Use Your Information

We process your personal information strictly for legitimate commercial purposes, including:

Providing accurate quotations and technical consultations for roller shutter supply and installation.
Arranging on-site measurements, deliveries, installation work, and emergency repair services across Malaysia.
Responding promptly to messages and inquiries via WhatsApp, phone, or email.
Issuing official invoices, receipts, and maintaining warranty records for motors and workmanship.
Improving the speed, functionality, and user experience of our website.
Complying with statutory, tax, and legal obligations in Malaysia.

4. Malaysia PDPA 2010 Compliance

In adherence to the Personal Data Protection Act 2010 (PDPA), we ensure that your personal information is processed fairly, lawfully, and with your explicit or implied consent when you reach out to us for services.

We will not retain your personal data longer than necessary for the fulfillment of the purposes stated herein, or as required by Malaysian tax and corporate records legislation.

5. Cookies & Analytics

Our website may use standard cookies and similar technologies to enhance your browsing experience. Cookies are small text files placed on your device to:

Remember your preferences and form inputs.
Analyze website traffic and user interaction through Google Analytics or Search Console tools.
Ensure security against malicious attempts, spam submissions, and CSRF attacks.

You can choose to disable or block cookies in your web browser settings at any time; however, some features of the website may not operate as intended.

6. Data Security & Storage

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, accidental alteration, disclosure, or destruction. These measures include:

SSL/TLS Encryption: All data transmitted between your browser and our server is secured with high-grade HTTPS encryption.
Access Restrictions: Access to customer records is restricted to authorized technicians and administrative personnel who need the information to fulfill your service order.
Secure Hosting: Protected web infrastructure with active firewalls and regular security patching.

7. Third-Party Disclosures

We do not sell, rent, trade, or monetize your personal information to any third parties. We may only disclose your information to trusted third parties in the following limited circumstances:

Service Partners: Authorized installation teams, logistics partners, and hardware suppliers directly involved in completing your project.
Legal & Regulatory Authorities: Where required by law, court order, or governmental regulations in Malaysia.

8. Your Data Protection Rights

Under the Malaysian PDPA, you have the following rights regarding your personal information:

Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of inaccurate, incomplete, or outdated data.
Right to Withdraw Consent: Withdraw your consent for receiving non-essential communications at any time.

To exercise any of these rights, simply get in touch with our data protection representative using the contact details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect modifications in our operational practices or statutory requirements. Any changes will be posted on this page with an updated revision date. We advise you to review this page periodically.

10. Contact Information

If you have any questions, feedback, or requests regarding this Privacy Policy or your personal data, please contact us:

Company

ASR Global Solutions

Address

45-B Jalan Batai Laut, Taman Intan, 41300 Klang, Selangor Darul Ehsan

Privacy Policy